Online Chat & Text

ONLINE CHAT

Our Crisis and Support Chat and Text Service is open to all survivors of sexualized violence and their support persons.

Creating a respectful and supportive online service is our first priority.  We want you to feel safe.  For more information about online safety please visit http://ocrcc.ca/ and click the “hide your website visit” tab.  Anonymous records of this chat and text service may be retained for the purpose of training and/or quality control.

We also want our online workers to feel respected. If someone is being abusive online we may have to end the conversation. This service is designed to support individuals who have been impacted by sexual and gender based violence, and not their perpetrators. For this reason, our online facilitators are unable to speak with individuals regarding acts of perpetration they have committed.

All calls and chats we receive are considered confidential. This means that we won’t share your identifying information outside of our centre. In addition, you have the option to remain anonymous when using our service. Anonymous means our support facilitators will not require you to provide any identifying information during a conversation. You may choose to give us your name or location because you want a facilitator to help you find services in your community, but it is not mandatory to provide this information.

Your safety is important to us. We take your privacy very seriously.

The Sexual Assault Centre of Kingston does not trace calls or live chat conversations. We can’t get anyone else involved if you choose to stay anonymous.

However, if you give us information that can identify you and the situation is considered dangerous to you or others, the support facilitator is legally obliged to involve an external agency. This is part of our “Duty to Report”.

Our support facilitators have a duty to report in the following cases:

  1. If you are under the age of eighteen and tell us that someone is hurting you, has hurt you, or is likely to hurt you in the future, and you have provided us with identifying information.
  2. If you tell us you are planning to hurt yourself or someone else, and you have provided us with identifying information.
  3. This service is designed to support individuals who have been impacted by sexual and gender based violence, and not their perpetrators. For this reason, our online facilitators are unable to speak with individuals regarding acts of perpetration they have committed and may be required to report these acts to police services.

*Anonymous records of Chat and Text Service may be retained for the purpose of training and/or quality control.*

Online Chat & Text is only available:

Tuesday from 6pm- 10pm

For Online Chat CLICK HERE

For Text Chat text “Hello” to 1-877-544-6424

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