Our specially trained volunteers can accompany survivors while attending legal or medical appointments, meetings and/or proceeding. They assist by helping survivors in accessing and understanding the services they may require after experiencing sexual violence. They provide emotional support, information and advocacy.
Requests for this type of support can be directed to our main office number at (613) 545-0762.
This year alone we provided over 50 accompaniments, many of which were to hospital for medical care after an assault.
Crisis and Support Line
Our 24 hour, 7 days-per-week Crisis and Support Line provides confidential and non-judgmental support for survivors and their loved ones. We offer information, support and coping strategies for survivors of all gender identities. Our crisis line covers KFL&A and Belleville. Recently, we have expanded our reach to Cornwall and Kawartha regions.
“I called your support line today and told someone what happened to me for the first time. I am so happy that there was a person on the other end who offered me support, coping strategies and simply listened to what I said with no judgement. It was like a weight was lifted off my shoulders for the first time in a long time.”
The number of crisis calls received continues to rise, demonstrating the ongoing need for after-hours support during evenings and weekends. This service is available because of our compassionate volunteers, many of whom are survivors themselves.
All calls and chats we receive are considered confidential. This means that we won’t share your identifying information outside of our Centre. In addition, you have the option to remain anonymous when using our service. Anonymous means our support facilitators will not require you to provide any identifying information during a conversation. You may choose to give us your name or location because you want a facilitator to help you find services in your community, but it is not mandatory to provide this information.
Your safety is important to us. We take your privacy very seriously.
However, if you give us information that can identify you and the situation is considered dangerous to you or others, the support facilitator is legally obliged to involve an external agency. This is part of our “Duty to Report”.
Our support facilitators have a duty to report in the following cases:
- If you are under the age of eighteen and tell us that someone is hurting you, has hurt you, or is likely to hurt you in the future, and you have provided us with identifying information.
- If you tell us you are planning to hurt yourself or someone else, and you have provided us with identifying information.
- This service is designed to support individuals who have been impacted by sexual and gender based violence, and not their perpetrators. For this reason, our online facilitators are unable to speak with individuals regarding acts of perpetration they have committed and may be required to report these acts to police services.