CHAT AND TEXT AVAILABLE
M-F FROM 4P-10P
Our Crisis and Support Chat and Text Service is open to all survivors of sexual violence and their support persons. Text “Hello” to 613-544-6424 or look for the chat icon on the home page.
About the Program
For this service, we use a program called LiveHelpNow!. This program ensures your information is stored safely by using encryption. Encryption is a way that they ensure that if the data is being intercepted, that the data does not come up in the same visual way it does for you, it comes up looking like code.
When you message us, you may use your name, or a different name, however your phone number or IP address will be visible to the support facilitator. Your message will remain confidential and we will respond to you. We value your safety and thus if you are at risk of immediate or imminent harm, or you are threatening harm, we have the duty to report this harm.
We take your privacy very seriously.
For more information about online safety please visit http://ocrcc.ca/ and click the “hide your website visit” tab. Anonymous records of this chat and text service may be retained for the purpose of training and/or quality control. The Sexual Assault Centre of Kingston does not trace calls or live chat conversations while they are active. We can’t get anyone else involved if you choose to stay anonymous.
In addition, you have the option to remain anonymous when using our service. Anonymous means our support facilitators will not require you to provide any identifying information during a conversation. You may choose to give us your name or location because you want a facilitator to help you find services in your community, but it is not mandatory to provide this information. While in our test phase, our chat and text program shows your IP address and your phone number. However, if you do not give us consent to use this information, we will be unable to report to a third party using this information.
If you give us information that can identify you and the situation is considered dangerous to you or others, the support facilitator is legally obliged to involve an external agency. This is part of our “Duty to Report”.
Our support facilitators have a duty to report in the following cases:
- If you are under the age of 16 (sixteen) and tell us that someone is hurting you, has hurt you, or is likely to hurt you in the future, and you have provided us with identifying information.
- If you are between the age of 16 and 17, services will be offered to you from FACSFLA. These services are voluntary and require your consent.
- If you tell us you are planning to hurt yourself or someone else, and you have provided us with identifying information.
- This service is designed to support individuals who have been impacted by sexual and gender based violence, and not their perpetrators. For this reason, our online facilitators are unable to speak with individuals regarding acts of perpetration they have committed and may be required to report these acts to police services.
Respectful Space Agreement
Creating a respectful and supportive online service is our first priority. We want you to feel safe.
We also want our online workers to feel respected. If someone is being abusive online we may have to end the conversation. This service is designed to support individuals who have been impacted by sexual and gender based violence, and not their perpetrators. For this reason, our online facilitators are unable to speak with individuals regarding acts of perpetration they have committed.